For customers waiting on a Suiball hardware wallet, the immediate concern was how their preorder would be refunded. ChainCatcher originally reported on November 11, 2026, at 09:57:59 UTC+08:00 that the Sui-native hardware-wallet project had announced on X that it would shut down and refund all preorder customers.
Suiball said its hardware had been developed and had entered production, with shipments to its first supporters originally planned. It attributed the closure to a decision by the Sui Foundation: according to Suiball, the foundation considered continued support for a hardware-wallet project too risky following several recent hardware-wallet security incidents in the industry. The source does not independently establish the foundation’s reasoning or describe those incidents.
Suiball said about 80% of on-chain preorders would receive automatic USDC refunds within the following week, sent to the wallets holding their preorder NFTs. Credit-card preorder customers were asked to provide a Sui wallet address through the project’s official email to receive a USDC refund. The project said it would permanently delete the personal information those customers provided after refunds were complete, then formally close. These were announced plans at the time of reporting, not confirmation that refunds or deletion had been completed.
